1. The item must be returned in unused condition (no damage, no wear). - You must ensure that the item has no damage or signs of use when it is returned.

2. The item being returned must have the jewelery tag attached. - Any tags or labels that came with the item must still be attached when you return it.

3. Custom items (including custom size, custom color) will not be accepted for refund. - Goods that are specially adapted, for example in size or colour, cannot be returned for a refund.

4. Replacements will not be refunded. - If you have received a replacement item, the cost of the replaced item will not be refunded.

5. You will be responsible for the return shipping cost. - The cost of sending the item back for return will be your responsibility.

6. The goods must be returned within 15 days of the delivery date. - The item must be returned within 15 days after it was delivered to you.

7. The goods must be unused, unwashed. - The goods must be unused and unwashed.

8. Items must be free of stains, make-up, deodorant or wear. - The goods must be free of stains, make-up, deodorant or signs of wear.

9. All returns are refunded via store credit to your shopping account. - Any refunds for returned goods will be credited to your shopping account as store credit.

10. Returns are processed within 3-5 working days after the item(s) have been received at our distribution centre. - Returns will be processed within 3-5 working days after the goods have been received at our distribution centre.

11. our courier does not provide pre-paid return labels; you will be responsible for the return shipping costs. - We do not provide prepaid return labels, so you must cover the cost of sending the item back for return.

12. Damaged, defective or incorrect goods must be reported within 2 days of delivery. (Please email support_fj@cjdropshipping.co)** - Any damaged, defective or incorrect items must be reported within 2 days of delivery. Please contact us at support_fj@cjdropshipping.co in such cases.

Our customers' satisfaction is our first priority. We offer a full refund when the product is unopened and unused and a partial refund when the packaging cannot be accounted for.

returns must be in the original packaging with proof of purchase. If there is a defect in the item, the buyer must notify the seller within a reasonable time after it was discovered or should have been discovered that he or she wants to claim the defect. The buyer has always complained in sufficient time if it happens within 2 months. from the time the defect was discovered or should have been discovered.

Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint period is five years.

If the product has a defect and this is not due to the buyer or conditions on the buyer's side, the buyer can, according to the rules in the Consumer Purchase Act, chapter 6, depending on the circumstances, keep return the purchase price, choose between rectification and redelivery, demand a price reduction, demand the agreement terminated and/or demand compensation from the seller.

Products under warranty should be handled with care. If the products arrive with visible defects, please take photos of them and send them to us. We'll be back to clear up all the details.

All direct payment gateways comply with the standards set by PCI-DSS administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.

Standard delivery usually takes around 7 working days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order has not arrived after two weeks, please contact us and we will look into the details.

Seller information

Marius Steinhaug

Norway, Flekkefjord 4407, Fjellveien 6

Tel: 48202836

org. 932919257

Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Norwegian Consumer Protection Authority for mediation. Forbrukertilsynet is available on phone 23 400 600 or www.forbrukertilsynet.no.